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Emotional Intelligence       

Emotional Intelligence - EQ - is a relatively recent behavioural model, rising to prominence with Daniel Goleman's 1995 Book called 'Emotional Intelligence'. The early Emotional Intelligence theory was originally developed during the 1970's and 80's by the work and writings of psychologists Howard Gardner (Harvard), Peter Salovey (Yale) and John Mayer (New Hampshire). Emotional Intelligence is increasingly relevant to organizational development and developing people, because the EQ principles provide a new way to understand and assess people's behaviours, management styles, attitudes, interpersonal skills, and potential.

Emotional Intelligence translates into knowing how to control your temper, motivate others, be a leader, have charisma, be a positive and optimistic person, build a strong social support network, attract what you want, work well alone OR be a team player, and more.

It is an important consideration in human resources planning, job profiling, recruitment interviewing and selection, management development, customer relations and customer service, and more.

The Emotional Competence Framework

Personal Competence - How we manage ourselves

Self Awareness

Knowing your internal states, preferences, resources and intuitions

• Emotional awareness: recognising your emotions and their effects
• Accurate self-assessment: knowing your strengths and limits
• Self-confidence; a strong sense of your self-worth and capabilities

Self Regulation

Managing your internal states, impulses and resources

• Self control: keeping disruptive emotions and impulses in check
• Trustworthiness: maintaining standards of honesty and integrity
• Conscientiousness: taking responsibility for personal performance
• Adaptability: flexibility in handling change
• Innovation: being comfortable with novel ideas, approaches, and new information

Motivation

Emotional tendencies that guide or facilitate reaching goals

• Achievement drive: striving to improve or meet a standard of excellence
• Commitment: aligning with the goals of the group or organisation
• Initiative: readiness to act on opportunities
• Optimism: persistence in pursuing goals despite obstacles and setbacks.

Social Competence - How we handle relationships

Social Awareness

• Empathy: awareness of the feelings, needs and concerns of others
• Understanding others: sensing the feelings and perspectives of others and taking an active interest in their concerns
• Developing others: sensing the development needs of others and bolstering their abilities
• Service orientation: anticipating, recognising and meeting customer’s needs
• Leveraging diversity: cultivating opportunities through different kinds of people
• Political awareness: reading a group’s emotional currents and power relationships

Social Skills

Adeptness at inducing desirable responses in others

• Influence: wielding effective tactics for persuasion
• Communication: listening openly and sending convincing messages
• Conflict management: negotiating and resolving disagreements
• Leadership: inspiring and guiding individuals and groups
• Change catalyst: initiating or managing change
• Building Bonds: nurturing instrumental relationships
• Collaboration and co-operation: working with others towards shared goals
• Team capabilities: creating group synergy in pursuing collective goals

From leadership and sales to customer service and team building, enhancing your emotional intelligence can help you maximise your people performance, quickly and easily.

Contact us now to discuss your emotional intelligence training requirements without obligation.